Frequently Ask Questions
If your household is eligible, you could receive?
- Standard Lifeline Benefit: Up to $9.25 monthly discount on internet or bundled service (or up to $5.25 monthly discount on phone service).
- Enhanced Tribal Benefit: Up to $34.25 monthly discount on phone, internet, or bundled service for those living on Tribal lands.
If you, or your child or dependent participate in programs like the Supplemental Nutrition Assistance Program (SNAP), Medicaid, certain other programs, or earn a certain income, you qualify for Lifeline.
You’ll be asked to share your full name, date of birth, last four digits of your Social Security Number or Tribal ID number, and home address.
- If you don’t have a permanent address, you can use a temporary home address (such as the address of a shelter, family, or friend) or a descriptive address to describe where you physically live.
If you qualify through a child or dependent, you’ll also be asked to share their full name, date or birth, and the last four digits of their Social Security Number or Tribal ID number.
You can switch phone or internet companies at any time. Talk to your new company to make the switch. You may need to reapply to Lifeline to confirm you are still eligible.
Contact your company for help. You may lose your Lifeline benefit for these common reasons:
- You did not recertify your Lifeline benefit
- You no longer qualify
- You have not used your Lifeline service
If you still need help, call us at (800) 690-1140 or email us at info@belloceanic.com
